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The presence of the customer and technical support that a cloud hosting company offers will tell you a lot for the services that they supply as well. If you can use just e-mail messages and / or tickets, you have most probably discovered a reseller and not the web hosting supplier. When this is the case, you may have to wait for a few days in order to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to contact the real web hosting company for extra help. When the supplier offers different options for communication with short response time which are available anytime, they are almost certainly the top provider, not a reseller. So you will enjoy well-timed assistance and top-notch support since they'll have immediate access to the servers where your account is. No matter what the issue - sales or technical, it is always much better to have the option to communicate with your web hosting company directly using your preferred way of communication.

24/7 Customer Support in Cloud Hosting

All our Linux cloud hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting solutions well before you make an order or you are a current client and you have any question or some problem, you'll be able to contact us any time, including holidays and weekends. We have numerous channels to get in touch with us - several telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical issues or any matters which need longer time to investigate and resolve. In contrast to a number of other web hosting providers, our trouble tickets come with a warranted max response time of just one hour, so whatever the problem is, it will be resolved on time and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You're able to test our support services even before you purchase a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and basic questions. Our representatives will help you find the perfect package or give you details about our servers, so as to verify whether the system requirements for your web sites are met. If you are an existing customer, you'll also be able to get in touch with us via e-mail or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that whenever you employ these two ways of communication, you'll receive an answer within less than one hour and that’s 24/7, which includes weekends and public holidays. In case you have used the web hosting services of other suppliers, even large ones, you can compare the reply time due to the fact that it often takes a full day for them to handle a support ticket.

24/7 Customer Support in VPS

If you get a virtual private server through our company, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local phone numbers in the U.S.A., Great Britain and Australia plus a live chat service. When you are an active customer and you're looking for assistance with a technical issue which requires additional time to investigate or resolve, you'll be able to open a ticket through your billing account or you can send an e-mail message and we'll take care of the trouble and send you an answer within one hour. The answer time is guaranteed 24/7, which includes holidays and weekends, yet for the vast majority of problems it takes no more than 30 minutes to receive support. Our support service covers the VPS plus all the pre-installed software it comes with, so if you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Hosting

We know how important it is to have quick support in general, let alone if you run an entire server, so each dedicated server that we provide comes with 24/7 support with one-hour reply time warranty regardless of the issue. The service is 100 % free for all the problems with the server or the software that was installed from our administrators during the setup, which means that you can contact us as many times as you would like, even during holidays. You can either open a support ticket from your billing area or you could send an email message, and the actual answer time for either rarely surpasses 30 minutes since we have admins available 24-7-365. If you want general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers we have on as many as 3 different continents or you could take advantage of our live chat service and speak to an agent online. For third-party software support, we offer a Managed Services upgrade, that you can add to your server plan through the billing Control Panel.