A ticketing system is the most widely used medium of communication that web hosting companies offer to their customers. It is typically part of the billing account and is the quickest way to resolve a problem that takes some time to investigate or that has to be forwarded to a server admin. Thus, all responses contributed by either side will be stored in one and the same place in case someone else needs to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which suggests that you’ll need to sign in and out of at least two accounts in order to carry out some task or to contact the hosting company’s tech support team. In case you’d like to manage several domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Moreover, it may take a substantial length of time for the hosting provider to respond to your ticket.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with a lot of other web hosting providers, the trouble ticket system that we use with our Linux cloud hosting is included in the Hepsia Control Panel, which is included with all hosting accounts. You will not have to memorize different sign-on names and passwords, since you will be able to manage your tickets and the hosting account itself in one single location. So, in case you’ve got an inquiry or chance upon a challenge, you can contact our customer support team members instantaneously. Our system includes a smart search mechanism. This goes to say that even if you have submitted many tickets over the years, you will be able to find the one that you need in an instant. Besides, you can check knowledge base guides to dealing with commonly experienced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is more convenient to manage everything in one single place, which is why we have incorporated a support ticket system into the in-house built Hepsia Control Panel, which is available with each and every semi-dedicated server account. This will allow you to handle the correspondence with our client care team together with your files, which means that you will not have to memorize additional log-in credentials for some other admin interface. You will be able to send a new ticket or to track the status of an old one with no more than a few clicks of the mouse whilst you’re browsing the content hosted in your account. Also, you can look through older tickets using an intelligent search option or read relevant knowledge base articles, which provide solutions to commonly encountered problems. The built-in trouble ticket system is strictly monitored 24x7x365 with the maximum response time being just sixty minutes, so there’ll always be somebody to assist you.