A live chat is one of the many methods of communication provided by some website hosting companies as a part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of contact is quicker as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand a word as compared to a call with a representative. What's more, if the issue that you experience requires some time to be reviewed and dealt with, you are able to do something else at the same time instead of just waiting, as you'd have to do if you call. You can also employ a live chat assistance service completely free as long as you have web access even if your web hosting provider is based in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As we consider the fact that a lot of problems are usually resolved if you chat with a live person, we provide a live chat service for all our prospective and active clients. Our chat is accessible every single day and our support agents will help you with a number of questions and problems. In case you are not our client yet, you'll be able to find out more about our cloud hosting packages and the web hosting platform in general so as to make sure that your websites will run efficiently on our servers. If you already have an account and you have some questions or you experience any problems with some of our solutions, you will be able to get in touch with us through our live chat and we will supply you with the necessary info or help you troubleshoot the problem. You will have to open a support ticket for some issues that require more time or the help of a sysadmin, but for a lot of basic issues you can get help right away.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with all of our Linux semi-dedicated services, you will be able to find the replies for any questions you may have or have various issues dealt with right away. Our chat service is accessible every day, therefore you'll be able to get in touch with an agent even on holidays and weekends. In the event that you are unsure which package is better for your websites or if our cutting-edge cloud hosting platform matches some system requirements, you can come on the live chat before purchasing anything. In case you're a current customer, you're able to obtain more info about account settings, billing issues and a number of common technical issues you may experience, for instance in case you cannot set up an e-mail account in a client on your computer system. The live chat can save you plenty of time no matter where you are or when you contact us.