In case you’re a site owner, a problem may always appear and it doesn’t necessarily need to be associated with the web hosting service. For example, something can go wrong when you bring a web app up to date or some important data could be modified or deleted by mistake. Irrespective of what the essence of the problem might be, you will need to get in touch with the respective customer care team and request them to restore a backup or to help you troubleshoot the problem that you’re having. How quickly they’ll do it will determine the length of time that your sites will be unavailable. For particular websites like social networking websites or online shopping portals, a continuous downtime period can often mean lost clients and money. That is why, it’s of paramount importance that you use the services of a hosting company that offers not only a good client care service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using one of our Linux cloud hosting and you’ve got a question or face a certain predicament, you can contact us 24x7 by posting a helpdesk ticket or by sending an e-mail and we’ll make sure that you receive a reply in no more than an hour. In case the issue can be sorted out, we’ll do it before we reply, while in case there is something that you have to do on your end, we’ll provide you with all the necessary information – what settings to check, what workable solutions to try, etc. Normally, you will receive an answer within maximum 30 minutes, which suggests that waiting for hours on end or even for more than one day to get assistance is something inconceivable. Our sixty-minute reply guarantee is valid for any query that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we are aware of how critical it is to get quick assistance, we promise that you’ll never need to wait around for more than sixty minutes to obtain a response to any trouble ticket that you open via your semi-dedicated server CP. As it is, you will seldom need to wait around for more than 20-30 minutes and this applies to any inquiry regardless of its nature – general, billing or technical. Besides, our tech and client support team is working 365 days a year, so even if you submit a ticket during public holidays, you will invariably obtain an instant reply, which will contain the answer to an inquiry, the solution to an obstacle or the info necessary to sort out an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never have to waste an entire day hanging around awaiting a response like you would with plenty of other hosting companies.