Though this isn't the most importantaspect to help you identify a dependable cloud hosting provider from a bad one or a reseller from an actual supplier, the option to call and speak with a live person is an indicator that you are not working with a one-person firm and that you'll be able to reach someone if you're looking for assistance. The phone support for web hosting services may vary from general to expert, therefore the issues which can be resolved with a phone call vary depending on the particular supplier. In the general case, these issues are simpler and feature billing or first level tech issues as more difficult problems generally require a support ticket where both you and the sysadmins can track the proceedings with a particular issue. Nonetheless, being able to call your service provider can save you considerable time and efforts for the countless tiny problems that may eventually show up when you manage your hosting account.

Phone Support in Cloud Hosting

We believe that being able to talk to a live consultant is very important, for that reason we have 3 support lines all around the world (UK, USA and Australia) and you're able to get in touch with us on the phone for 14 hours every day. If you consider buying one of our Linux cloud hosting, for example, you will be able to call us and learn more about our solutions before you order to ensure that we do meet all the system requirements for your websites. Following the purchase, you will be able to contact us about any kind of sales and / or billing troubles you may have, or receive any general or basic tech information that you need. We have aimed to find the optimal balance between phone and ticket support, so for entirely technical issues you'll have to use our ticketing system, which will make it easier to track the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to help you if you have any questions about the semi-dedicated server plans that we supply. Whether you need to know more about the plans, you have some billing issue or some general problem, you can just give us a call. Although some more complex problems could require a support ticket to give some time to our technical support crew to analyze, we'll help you with lots of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the U.S.A., Great Britain and Australia, we have local phone lines in all of these countries as well. If you are in a different country, we also have a global number where you'll be able to reach us.