A Sixty–Minute Response Time Guarantee
All your support requests will be attended to in maximum 60 min after the ticket or email has been submitted. If your issue requires further assistance from a server admin, we’ll forward the support ticket or the email to the person in charge, right away and we will leave a comment to inform you that more time will be required for discovering the best solution. And if you take advantage of our Administration Services package, any of the tasks included there will be completed whenever you desire.
An Outstanding Tech Support Service
If you need any assistance while using the Web Control Panel or with any of the apps that we’ve preinstalled on the server for you, do contact the customer support staff at any moment via the ticketing system. Plus, should you need help administering your server, you can order our Administration Services package, that includes weekly OS updates, problem troubleshooting and installation services, server monitoring and restarting procedures, data backup disk storage space, etc.
An Easy–to–Navigate Help Area
We have provided the Web Control Panel with a fully detailed knowledge base, which features comprehensive explanations of its features and functionalities. Additionally, we have filmed detailed video tutorials that will further explain to you how to perform a specific action or resolve a common problem. All the help articles and the video tutorials are easily reachable from every section of the Web Control Panel via the Videos and Help buttons in the top right corner.