1 hour ticket response
Timely assistance is our main duty and this is the reason why we’ve got a team of qualified technical support engineers who are prepared to offer a prompt reply to any question that you might possibly have. Simply submit your customer support ticket from the Web Control Panel and we will get back to you within sixty minutes in the worst case scenario. In fact, we work hard and aim for a twenty–minute trouble ticket response time.
A Top–Notch Customer Service
We’ve got a team of web hosting support technicians who will be happy to answer all your requests every time you require assistance. The vast majority of our customer service team members have lots of years of experience in the Linux cloud hosting arena, which means that you can always count on swift and appropriate answers to your questions.
An Intuitive Help Center Section
Integrated into the Web Control Panel is an easy–to–navigate Help Center, which includes different sources of information. You can search through a routinely updated knowledgebase featuring web hosting account administration articles and web site management articles, watch our how–to video tutorials or take a glimpse at our F.A.Q. archive.